Privacy Policy


Mitranawa respects our customers and also respects your privacy. We keep your information on these stores and sites as an effort to develop your shopping experience and to communicate with you about our products, services, contests and promos. As stated in this Site, we can provide your information, based on certain conditions, to third parties who provide services to us or to our partners to offer a particular product or service.

This policy describes your personal information, the reason we keep it, how it is used and when we can give it to third parties. Our policy also explains the choices you have about how we store and use information about you. We may change this Privacy Policy from time to time by making announcements on this Site. You can find out about changes to this Privacy Policy by checking the date of the changes listed above. If we change the Privacy Policy materially, we can notify you. You can exercise your choice of how we store and use your information consistently with this policy at all times.

What information can Mitranawa ask for?

We will ask for your personal information, such as your name, e-mail address, postal code, telephone number, credit card number, gender, date of birth, hobby, etc. when you visit this store or Site, order online or by telephone, buy at the store, store your information online, contact us to ask something, or take part in contests / quizzes, promos or surveys. We store data about your interests in a product and purchases that you make online or by telephone and directly in our store. We can combine all your information here with information about you that we get from our partners, joint marketing, from third parties or from our other trademarks.

How can Mitranawa use my information?

We will use your personal information for the following:

  1. To process and execute your order, including sending electronic mail to confirm order and shipping status, if necessary.
  2. To provide information via e-mail, post, telephone, text message, or other media regarding our products, services, contests / quizzes and promos, unless you have asked us not to contact you regarding promotional activities.
  3. For administrative matters.
  4. To find out more about your shopping interests.
  5. To identify and identify problems that arise and improve our design, products and / or services.
  6. To enrich your shopping experience.
  7. To research and analyze market trends.
  8. For the security of this Site and our business.
  9. To contact you at any time, if necessary.

You can choose not to be contacted or receive information about our marketing. If you choose not to obtain the information above, please see the section entitled “How do I make a choice about receiving promotional information?” Section below

Can Mitranawa spread information about me?

We will only provide information about you for the following:

  1. If you provide information to one of our affiliated companies, we can share that information with each other.
  2. We will provide information about you to our service providers who regulate our customer information and provide services for and on our behalf, such as promotional activities, sending notifications to our customers, conducting surveys or research, etc. We do not authorize our service providers to share information about you other than for the purposes stated above.
  3. We will provide information about you if we work with other companies to offer or provide products, services, contests / quizzes or promotions to our customers.
  4. We will provide information about you only if needed, based on the considerations that we consider to be good, by always complying with applicable laws and regulations or to protect the rights of us or other parties, including but not limited to
  5. to authorized Government agencies,
  6. ordered by a judicial body or other Government agency that deals with law enforcement in writing, officially, and is a final decision, and / or
  7. according to the laws and regulations in force in the Republic of Indonesia, the information and / or information must be given to other parties clearly stated in the relevant laws and regulations.

If you participate in a promotion, loyalty or membership program with any third party where Mitranawa also participates and you allow Mitranawa or our credit card processor to provide information about your transaction to the company holding the program, we will provide your personal information in the program.

How do I access or change my information?

You can learn and change certain personal information relating to your use of the Site (such as your name and where we can contact you). To access information about you on this Site, you only need to access your account using your e-mail address and enter a password, and you will be able to change your personal information on your account profile.

How can I choose to receive promotional information?

Mitranawa will communicate with you only if you really want it. If you choose not to receive promotional information, such as information about special offers and sales activities from us, you can tell us by contacting our customer service as found in the “How can I contact you?” Section below.

Please ensure that you have entered the full name and electronic mailing address you used when you registered or made a purchase at Mitranawa. If you ask us to issue your name and address from the promotion list, we will put your name in the file “will not be contacted” to ensure that we appreciate your request. If your request is submitted by e-mail, we process it for a maximum of 10 (ten) working days and if by post we do the process between 6 (six) – 8 (eight) weeks, and during that time you can continue to receive information from Mitranawa.

If you change your mind, you can again receive our promotional information by logging into your account and change your choices, by registering when you visit this Site or our store or if you take part in contests / quizzes, or by contacting our customer service.

Please note that when you buy from us online, we will confirm your order and shipping status on this Site. We may also contact you by telephone, e-mail or post containing questions or information about your order, if necessary.

How do you know your personal information is safe?

We try our best to provide security and comfort in your shopping experience. We have put in place certain physical, electronic, contractual and managerial safeguards to protect the security and privacy of your personal information.

When you provide your personal information on this Site, we use Secure Sockets Layer (SSL) technology to protect your information as sent to us. To ensure that you access our secure server, make sure before giving your personal financial information to see the right hand corner of the browser. If you see the lock image is locked or closed (depending on your browser), SSL is active. To double check the security, please refer to the URL or location line of your browser. If you have accessed our secure server, the first character of the address on that line must change from “http” to “https”.


Shipping Information

Domestic Delivery

We have two different shipping methods that can be selected, here are the choices of the JNE shipping method:

International shipping

By using EMS ( your order will arrive within 3 – 10 business days, depending on your area. If your order is not shipped within 3-10 days, please check with your local postal service.

It is important to know for Domestic and International shipping

If you want your order to be processed and shipped the same day, please note that your payment must be confirmed before the following time; Monday – Friday: Before 2:00PM

We only send orders during working days. If you confirm your payment during weekends or holidays, please note that your order will be shipped the following business day.

Shipping costs

Shipping costs are based on the method of delivery you choose and the weight of your shipment. If you have ordered an item that is larger than the standard shipping size, the cost will be calculated based on the volume.